Refund & Cancellation Policy
Clear, transparent 14-day refund guarantee and cancellation terms for Wig Mirror AI credits and services.
Table of Contents
1. Overview & Scope
This Refund & Cancellation Policy applies to all purchases of AI credits, top-up packages, and subscription plans made on the Wig Mirror platform (wigmirror.com).
All transactions are processed securely in USD through our authorized Merchant of Record and payment partners (Creem).
By purchasing products or services on our platform, you acknowledge and agree to the terms described in this policy.
2. 14-Day Cooling-off Period & Eligibility
We provide a 14-day refund guarantee for users worldwide, including the European Union (EU) and United Kingdom (UK) statutory cooling-off period.
Within 14 calendar days from the date of purchase, you are eligible for a 100% full refund on the unused portion of any purchased paid credits.
Refund amounts are calculated based on the actual price paid at checkout and returned to the original payment method.
Bonus or promotional credits received as gifts are complimentary and non-refundable.
3. Non-Refundable Items & Consumption Rules
Digital Consumption: Once AI credits are consumed to execute virtual wig try-on rendering, face analysis, or style generation, the associated computational costs are non-recoverable. Therefore, used credits are strictly non-refundable.
Expired Purchases: Purchases made more than 14 calendar days prior to the request date are non-refundable.
Violation of Terms: Accounts terminated or suspended due to violations of our Acceptable Use Policy or Terms of Service are ineligible for refunds.
Promotional Credits: Free initial credits or rewards earned via marketing activities have no cash value and cannot be redeemed for refunds.
4. How to Request a Refund
To submit a refund request, simply email our customer support team at [email protected] with the subject line "Refund Request".
Please include your registered account email, Creem order ID / transaction receipt, and the reason for your request.
Our support team will review and verify your request within 24–48 business hours.
Once approved, the refund will be automatically initiated to your original payment method and typically appears on your bank statement within 3–5 business days.
5. Chargebacks & Friendly Fraud
We strongly encourage contacting our support team first before initiating any bank chargeback or dispute. Most billing concerns can be resolved promptly and amicably.
In cases of suspected fraudulent claims or unauthorized payment chargebacks, we reserve the right to suspend account access while investigating with our payment processor.
6. Customer Support Contact
For any questions regarding billing, order status, or refund eligibility, please contact us:
Support Email: [email protected]
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
We are committed to delivering fair, swift, and respectful assistance.
If you have any questions about this Refund Policy or wish to request a refund, please reach out to our dedicated support team at [email protected]. We respond within 24 to 48 business hours.